1. Our Commitment to Responsible Gaming
At MAD CASINO, the fun and safety of our players come first. Gambling should always be viewed as a form of entertainment and not as a way to make money or pay off debts.
We are committed to creating a safe and responsible gaming environment. That's why we offer various tools and resources to help you maintain control over your gambling behavior.
2. Tips for Safe and Responsible Gambling
To ensure your experience at MAD CASINO remains fun and safe, we recommend keeping the following guidelines in mind:
- Gamble for fun: Treat gambling as a fun leisure activity and not as a source of income.
- Set a budget: Determine in advance how much money you are willing to lose and never exceed this amount. Only play with money you can afford to lose.
- Don't chase losses: Never try to win back lost money by placing larger bets. This can lead to greater losses.
- Keep track of time: Take regular breaks and set a time limit for your gaming sessions.
- Don't play under the influence: Never gamble when you are under the influence of alcohol, drugs, or when you are feeling emotionally unstable.
3. Player Protection Tools
We offer several features in your account to help you manage your gaming behavior. You can set these up via your account settings or by contacting our customer service:
- Deposit limits: Set a daily, weekly, or monthly limit on the amount you can deposit.
- Loss limits: Limit the amount you can lose within a specific period.
- Session limits: Set a limit on the amount of time you can be logged in at one time.
- Time-out (Cooling-off period): Take a short break from playing (e.g., 24 hours, 7 days, or a month). During this period, you cannot log into your account.
- Self-exclusion: If you feel you are losing control, you can exclude yourself from our services for a longer period (e.g., 6 months to permanently). Your account will be closed, and you will no longer receive marketing material from us.
4. Protection of Minors
Gambling under the age of 18 is illegal. MAD CASINO maintains a strict policy to prevent minors from accessing our games. We conduct rigorous age verification checks during registration and withdrawals.
We recommend that parents and guardians use software solutions (such as NetNanny or CyberPatrol) to block minors' internet access to gambling websites.
5. Seeking Help
If you are concerned about your gambling behavior or that of a loved one, please know that professional help is available. You don't have to do this alone.
We recommend contacting independent organizations that specialize in treating gambling addiction:
- Loket Kansspel: www.loketkansspel.nl - Central support point in the Netherlands for questions and help regarding gambling.
- AGOG (Stichting Anonieme Gokkers Omgeving Gokkers): www.agog.nl - Self-help organization for gamblers and their relatives.
- Gamblers Anonymous: www.gamblersanonymous.org
- GambleAware: www.begambleaware.org
6. Contact Us
Our customer service team is trained to assist you with questions about responsible gaming. If you want to set a limit, take a break, or close your account, please do not hesitate to contact us.
Email: [email protected]