1. Introduction
Welcome to MAD CASINO ("we", "us", or "our").
We highly value the privacy of our players and visitors.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website madcasino.net and use our services.
2. What data we collect
To provide you with the best possible gaming experience and comply with legal requirements, we collect the following types of information:
- Personal identification data: Name, date of birth, email address, phone number, and physical address when you register an account.
- Financial data: Payment history, deposits, withdrawals, and selected payment methods. We do not store full credit card details on our servers.
- Gaming activity and Account data: Your betting history, favorite games, session duration, and chat history with customer support.
- Technical data: IP address, browser type, device type, operating system, and information collected via cookies (see our Cookie Policy for more details).
3. How we use your data
Your data is used exclusively for legitimate business purposes, including:
- Creating, managing, and securing your account.
- Processing financial transactions (deposits and withdrawals).
- Providing customer support and answering your inquiries.
- Compliance with legal obligations, including age verification and Anti-Money Laundering (AML) procedures.
- Personalizing your gaming experience and offering relevant bonuses and promotions (if you have consented to this).
4. Sharing data with third parties
We never sell your personal data to third parties.
However, we may share your information to a limited extent with the following trusted parties:
- Service providers: Payment providers, game developers, and software providers necessary to operate the casino services.
- Regulators and Law Enforcement: If we are legally obligated to respond to government requests to prevent fraud or other illegal activities.
5. Security of your data
We use state-of-the-art 256-bit Secure Socket Layer (SSL) encryption technology and advanced firewalls to ensure that all your personal and financial data remains strictly confidential at all times.
Our systems are regularly tested by independent security experts.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data, including:
- The right to access the data we hold about you.
- The right to rectify incorrect or incomplete data.
- The right to erasure ("right to be forgotten") under certain circumstances.
- The right to object to direct marketing.
You can exercise your rights by logging into your account or by contacting us via our support channels.
7. Contacting us
If you have questions or comments about this Privacy Policy or how we process your data, you can contact our data protection officer via:
Email: [email protected]
Our customer service is available 24/7 to answer your privacy-related questions.